Shipping Policy
At MOSORA, we want every order to arrive safely and smoothly. This Shipping Policy explains our order processing times, estimated delivery times, shipping costs, tracking information, customs requirements, and what to do if your order is delayed or arrives with an issue.
Shipping Policy Overview
MOSORA currently ships orders to customers in the United States and United Kingdom.
Last Updated: September 2026
At MOSORA, we want you to know what to expect from the moment you place your order to the time it arrives at your door.
We currently ship orders to customers in the United States and the United Kingdom.
Estimated Delivery: 5–7 Business DaysOrders are typically processed within 2 business days, followed by approximately 3–5 business days in transit.
1. Order Processing
Orders are typically processed and shipped within 2 business days after your order is placed.
Business days are Monday through Friday and do not include U.S. federal holidays or other applicable holidays observed by our shipping or fulfillment partners.
Once your order has shipped, you will receive a shipping confirmation email with tracking information when tracking is available.
2. Estimated Delivery Time
For most orders, the estimated delivery timeline is:
| Shipping stage | Estimated time |
|---|---|
| Order processing | Up to 2 business days |
| Transit time | Approximately 3–5 business days |
| Total estimated delivery time | Approximately 5–7 business days |
Delivery times are estimates and are not guaranteed unless a specific delivery date or service is expressly stated at checkout or in your order confirmation.
The estimated delivery period begins after your order has been processed and shipped.
3. United States
We currently ship to addresses within the United States.
Most U.S. orders are expected to arrive within approximately 5–7 business days from the date the order is placed, including order processing and transit time.
Delivery times may vary depending on the destination, carrier conditions, weekends, holidays, weather, and other circumstances outside our reasonable control.
4. United Kingdom
We also ship to customers in the United Kingdom.
Most UK orders are expected to arrive within approximately 5–7 business days from the date the order is placed, including order processing and transit time.
International shipments may be subject to customs processing, which can affect the actual delivery time.
Any applicable customs duties, import taxes, or other charges imposed by the destination country may be the responsibility of the customer unless otherwise stated at checkout.
5. Tracking Your Order
When tracking information is available, we will send it to the email address provided with your order.
Please allow some time for tracking information to become active after your order has been handed to the carrier.
If tracking shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location indicated by the carrier. If you still cannot locate your package, contact us and we will assist you in determining the next steps.
6. Delays and Unforeseen Circumstances
We work to meet the delivery estimates stated above, but actual delivery times may occasionally be affected by circumstances outside our reasonable control.
These may include:
- Severe weather or natural disasters
- Public holidays or carrier closures
- Carrier delays or service interruptions
- Customs processing or inspections
- Incorrect or incomplete shipping information
- Unexpected transportation or logistics disruptions
- Other events beyond our reasonable control
During major holidays or periods of severe weather, delivery may take longer than the estimated timeframe.
We appreciate your understanding when these circumstances affect carrier or delivery operations.
7. If Your Order Is Delayed
If we become aware that your order cannot be shipped within the timeframe we have promised, we will contact you using the information provided with your order and explain the available options.
For U.S. orders, MOSORA will handle shipping delays in accordance with applicable federal and state requirements. The FTC’s Mail, Internet, or Telephone Order Merchandise Rule requires sellers to have a reasonable basis for advertised shipping representations and establishes procedures for significant shipping delays, including notice and, where applicable, cancellation and prompt refunds.
For UK customers, delivery rights are governed by applicable UK consumer law, including rules concerning agreed delivery periods and remedies for failure to deliver.
8. Damaged Packages
If your package arrives visibly damaged, please take photographs of the package and the product and contact us as soon as reasonably possible.
Please include:
- Your order number
- Photos of the shipping package
- Photos of the damaged product
- A brief description of the damage
We will review the information and work with you to determine the appropriate resolution.
9. Incorrect or Missing Items
If you receive an incorrect item or an item is missing from your order, please contact us as soon as possible.
Please provide your order number and a description of the issue so that we can review your order and assist you.
10. Incorrect Shipping Information
Please make sure your shipping address is accurate before completing your purchase.
If you notice an error in your shipping information, contact us as soon as possible.
We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been processed or shipped.
If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping arrangements or charges may apply where permitted by applicable law.
11. Questions About Your Order
If you have a question about your shipment or delivery, please contact us at:
Email: support@mosorastore.com
We are happy to help with questions about your order, tracking information, delivery status, or shipping concerns.
Thank you for choosing MOSORA.